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Net Promoter Score (NPS) [Ultimate Guide]

Writen by SATISH KUMAR

5 Jul, 2021

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net promoter score NPS

What does Net Promoter Score mean? And why should you care about it?

The NPS score measures customer loyalty. In short, it tells you whether or not customers would recommend your company to their friends and family.

It’s important to know whether your customers are happy or unhappy with your service. If they’re unhappy, you might want to improve your services or even consider changing providers. On the other hand, if your customers love your business, they’ll tell others about it and that will help you grow your business.

What is a Net Promoter Score?

A Net Promoter Score (NPI) is a metric used by companies to measure how likely a potential customer is to become a repeat buyer. The higher the number, the more likely the customer is to make future purchases from the brand.

How do I calculate my Net Promoter Score? How much does it cost?

To calculate your NPS, simply add up the percentage of promoters and detractors in your database. A promoter is someone who has given you an excellent rating on your website, while a detractor is someone who gave you a poor rating.

You can also use our free tool to get an instant NPS score for your business.

If you have any questions regarding this article, please leave them in the comments section below.

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Do you want to attract new leads? Or maybe you just want to improve your marketing strategy? Then read these tips on how to increase your conversion rate.

However, many businesses don’t realize that there’s a better way to do things: using a lead generation software.

Lead Generation Software – The Ultimate Solution For Small Businesses.

In fact, lead generation software is one of the most effective ways to generate quality leads for your business. It allows you to create professional-looking landing pages, manage contacts, send out emails, track results, and automate repetitive tasks.

But before we dive into the best lead generation software, let’s first talk about what makes a good lead gen software.

1. Easy To Use Interface

When choosing a lead generation software, look for one that’s easy to use. You need to be able to quickly set up campaigns, upload files, and start generating leads.

2. Mobile Friendly

Most modern consumers access the internet through mobile devices. So when selecting a lead generation software, make sure it’s compatible with smartphones and tablets.

3. Simple Landing Pages

Landing pages are where visitors enter their contact information. They’re usually designed to convert prospects into sales. So make sure your lead generation software lets you easily design attractive landing pages.

4. Automation Features

Automating certain processes can save time and money. That’s why it’s important to find a lead generation software that offers automation features like email scheduling, autoresponders, and drip campaigns.

5. Customizable Templates

Another great feature is customizable templates. When creating landing pages, you’ll often need to customize them based on your needs. But some lead generation software only offer basic templates.

6. Lead Scoring

Many lead generation software offer lead scoring capabilities. This means you can segment your leads based on different criteria such as company size, industry, etc.

7. Quality Reporting

Another essential feature of a lead generation software is reporting tools. These allow you to monitor your campaign performance and see which parts of your lead generation process are working well and which ones aren’t.

8. Social Media Integration

Social media integration is another must-have feature. With social media becoming increasingly popular, having a lead generation software that integrates with Facebook, Twitter, LinkedIn, and Instagram is crucial.

9. Email Marketing Tools

Email marketing is still one of the most effective forms of digital advertising. And if you have a lead generation software that includes email marketing tools, then you’ll be able to leverage those tools to promote your products or services.

10. Customer Support

Customer support is also an important factor in deciding whether a particular lead generation software will work for your business. Look for a lead generation software that has 24/7 customer support via phone or live chat.

11. Pricing Plans

Finally, choose a lead generation software that fits within your budget. Some companies charge monthly subscription fees while others offer a free trial version.

12. Conclusion

If you’re looking for a lead generation software, consider all 11 factors above. After reviewing each of these points, you should be able to narrow down your list of potential candidates.

How To Get More Leads From Your Website?

If you’re running a website, chances are good that you’ve been asked by someone who wants to buy something from you: “Hey, I saw this product on your site and thought you might want to sell it!”

The problem is that many people don’t know how to get more traffic to their websites, so they end up wasting a lot of time trying to figure out what to do.

Here are three simple ways to increase the number of leads coming to your website:

1. Use Google Adwords

Google AdWords is a paid search engine that allows businesses to bid on keywords that match what they’re selling. If you use Google AdWords correctly, you can easily generate hundreds of new visitors every day.

2. Create Content That People Want

When people visit your website, they usually come there because they already have a specific interest. So, try to create content that matches what people are searching for when they land on your site. You can use Google Trends to determine what terms people are using to find information about your niche. Then, write blog posts around those topics.

3. Optimize Your Landing Pages

Landing pages are critical to any online sales funnel. They help convert visitors into customers. However, not everyone knows how to optimize their landing pages effectively. Here are some tips to make sure your landing page converts:

Use clear calls-to-action

Make sure that your call-to-actions are large enough to be noticed. Also, include multiple options for people to take action.

Include a CTA button

A CTA button is a small image that links directly to your checkout page. It’s a great way to encourage people to purchase right away.

Offer a discount

People often feel uncomfortable buying things without getting a discount first. So, offer them a discount. For example, you could give buyers 10% off if they sign up for your newsletter.

4. Leverage Other Online Channels

There are plenty of other channels where people spend their time online. These include social media sites like Facebook, Twitter, LinkedIn, Pinterest, etc., as well as forums and blogs. The key here is to leverage these channels to drive traffic back to your website.

5. Offer Free Trials

You may think that offering free trials would only attract people with no money. But, actually, most people love free stuff. And, since they’re going through your website anyway, why not ask them to fill out a survey or download a white paper? This will help you understand what kind of products they need and what they’re interested in.

6. Build Trust

Your goal is to build trust between you and your audience. When people see that you care about their needs, they’ll feel comfortable giving you their contact info.

7. Make Sure Everything Is Easy To Find

If you’re struggling to find a particular piece of content, then it probably isn’t very useful. So, make sure everything is easy to find. Include an index at the top of each page so that users can quickly navigate to different sections of your website.

8. Add Social Proof

Social proof is the idea that people tend to follow others. So, add testimonials and reviews to your website to show that other people are happy with your service.

9. Provide A Clear Value Proposition

Your value proposition should clearly state what you provide and how much it costs. In addition, you should also explain the benefits of signing up for your services.

10. Use Video Marketing

Video marketing has become one of the best ways to connect with potential customers. People enjoy watching videos more than reading text. Plus, video allows you to tell stories and showcase your personality.

11. Create Content That Works On Mobile Devices

The majority of internet usage now happens on mobile devices. So, make sure all of your content works on mobile phones.

12. Start Building An Email List

Once you start collecting email addresses from your readers, you can send them emails about new product launches, special offers, etc.

13. Give Away Something Valuable

One of the biggest mistakes businesses make is trying to sell something too soon. Instead, give away something valuable before asking for payment. This gives your visitors a reason to sign up for your list.

14. Ask Your Readers What They Think

One of the best ways to get feedback is to ask your followers what they think about your business. You can do this by tweeting questions to them, posting comments on their blog posts, or sending them private messages.

15. Focus On Quality Over Quantity

It’s important to focus on quality over quantity when building relationships with your audience. If you try to reach everyone, you won’t be able to keep track of who you’re talking to. So, pick specific groups of people based on their interests and goals.

Conclusion

Building relationships with your readers takes time. But, if you put in the effort, you’ll eventually reap the rewards. Good luck!

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