How would you like to get access to the latest AI Chatbot trends? Are you looking for ways to improve customer service or automate repetitive tasks? If yes, then you should definitely check out these 11 best AI Chatbots for your business.
Chatbots are software programs designed to simulate human conversation. They are becoming increasingly important in today’s digital age because they can provide real-time assistance to customers 24/7.
AI Chatbots are already being used in various industries such as retail, healthcare, finance, and travel. In addition, they are also helping businesses increase their productivity and save time and money.
AI chatbots have become a major part of our daily lives. We use them on social media platforms, messaging apps, search engines, and even smart speakers.
What is an AI chatbot?
An Artificial Intelligence (AI) chatbot is an automated computer program that provides information through text-based conversations. It works by using natural language processing and machine learning.
How do AI bots work?
In general, an AI chatbot will first listen to what users ask it when they interact with it. Then, it will analyze the questions and give back answers based on its understanding of context and previous interactions.
This way, AI chatbots make sure that all of the queries they receive from their users are answered correctly without any confusion. This makes them perfect at providing high quality customer service while simultaneously saving companies a lot of resources in terms of manpower.
The main benefit of having an AI bot instead of a regular employee is that it does not require much training or experience. As long as the program has been well trained, it will be able to handle most situations without requiring further instructions.
The fact that it understands more than just one type of message also means that it is better at responding to different types of inquiries than humans. For example, if you were asking for help with something specific, there’s no need to worry about whether you got the answer right because it will always try to understand the full meaning of your request before giving you the response.
Types of chatbots
There are three basic types of chatbots:
1. Answering Machine – These bots perform simple actions such as sending messages,
scheduling appointments, taking orders, etc.
2. Customer Service Bots – A customer service bot is designed to help solve technical problems related to products and services. For instance, it might be able to troubleshoot technical issues with home appliances, cars, phones, computers, etc.
3. Conversational Marketing Bots – The conversational marketing bot helps brands promote themselves through various forms of content such as videos, podcasts, blogs and advertisements.
Which Chatbots Should You Use for Your Business?
Here are some of the best chatbots available online.
Botkit
Botkit is a free tool that allows you to create your own AI chatbot quickly. It includes pre-made templates for Facebook Messenger, Slack, WhatsApp and Telegram. Once you finish creating the bot, you can send it out to your network so that people can start interacting with it directly.
Advantages
• All the features are included in the core package. So, you don’t have to pay separately for additional features like scheduling, booking, reminders, reporting, etc.
• You don’t need any programming skills or experience to get started using this software.
• You can customize your bot according to your brand’s needs.
Disadvantages
• There aren’t many sample chats built into the app.
• Even though they offer a 30 day money back guarantee, we found that it took several days to get our refund after submitting the cancellation request.
LiveChat
LiveChat allows you to build custom chat apps. You can choose which platform your chatbot will appear on and then you can add fields to collect data from the user. In addition to the standard “Send Message” button, this chatbot provides other options including “Scheduled Meeting” and “Book Appointment”.
Advantages
• They give you access to all of the necessary tools to develop your chatbot.
• You can set up your chatbot within minutes using drag & drop.
• You can add text boxes, buttons, links and images to create attractive chat interfaces.
Disadvantages
• Since the price is based on per month basis, finding a discount could prove to be difficult.
We recommend LiveChat to small businesses who want a hassle-free way to launch their chatbot.
CleverTap
CleverTap has a wide range of features that make it easy for anyone to create a custom chatbot. This company offers two plans: Standard plan ($29/month) and Advanced Plan ($59/month). With both plans, you get unlimited conversations (incoming + outgoing). Both the plans include training materials, support, tutorials and a demo account. However, while the Standard plan doesn’t provide an option to schedule meetings, the Advanced plan does.
Advantages
• They have excellent documentation and videos that walk you step by step through the process of building a chatbot.
• Their web developers are always ready to assist you if you face any problem during implementation.
• You can even use Amazon Web Services to host your chatbot.
Disadvantages
• Pricing starts at $29/month. Also, they charge extra amounts based on the number of messages sent over a period of time.
If you are looking for a simple yet powerful solution for building chatbots, we recommend CleverTap.
Dialogflow
Dialogflow is one of the most widely used platforms for developing chatbots. It integrates easily with Google Assistant, Alexa, Facebook Messenger, Line, Slack, Kik and Wechat. Although the pricing isn’t very affordable (starting at $180), the amount of customization offered and the ease of integrating these channels makes Dialogflow worth considering.
Advantages
• They offer great training material and support.
• Very flexible APIs allow you to integrate more than 20 different messaging platforms.
Disadvantages
• The API is not as robust as some others.
• If you are new to coding, you might find the learning curve challenging.
We recommend you try out Dialogflow first before selecting other services.
Intercom
Intercom was launched in 2011 by Salesforce and they currently serve more than 5 million customers around the world. Its main goal is to connect people in real life with those on social media. To do so, it creates automated conversations between them. In order to achieve this, the tool uses artificial intelligence technology. These conversations may occur via emails, phone calls or SMS texts.
Advantages
• They offer a free trial.
• Customer service is available 24×7.
• All the resources needed for creating chatbots are included.
Disadvantages
• No long term contracts.
• As there are no monthly payments, you will need to pay upfront.
You should give this platform a shot if your business needs help connecting with customers through social media platforms like Facebook, LinkedIn, Twitter and Instagram.
Drift
Drift is an enterprise-grade conversational marketing automation platform that allows you to build, deploy and manage multi-channel messaging campaigns within minutes. With its drag-and-drop interface, you can quickly design and launch complex conversational flows without any technical skills required. This chatbot builder also includes native integrations with leading CRMs, email marketing tools and website builders.
Advantages
• They offer 14 days free trial.
• They offer 30 day money back guarantee.
• They charge only after successful completion of trials.
Disadvantages
• The price depends on the number of users.
• There is no chatbot template library. The developer has to create their own.
Zendesk Chat
Zendesk offers a complete set of features that businesses require to run their operations smoothly. One such feature is a chat bot which helps automate customer interactions in various ways. Zendesk provides a user friendly UI (User Interface) that lets you configure all aspects of a conversation, including scheduling, message routing and delivery, responses, call forwarding, etc.
Advantages
• You get access to thousands of templates and ready-to-use components.
• They have a free plan which gives you 10MB storage space.
• They provide unlimited calls per week, 1GB of data per month, and 100 concurrent chats.
Disadvantage
• The free version doesn’t let you use custom domains.
Botlingo
When it comes to building chatbots, Botlingo is one of the most intuitive ones out there. Creating a chatbot with Botlingo is really simple–all you do is type in the commands you want your bot to respond to and then select from either prebuilt or custom built blocks.
Advantages
• It’s easy to learn.
• Their support team is very helpful.
• Free chatbot creator.
• Customizable bots.
Watson Assistant
Watson assistant is another good option when you want to build your own chatbot. It’s not as popular as some other options on our list but it does come highly recommended because it supports many different types of languages.
Advantages:
• Easy to use.
• Can be integrated into Slack and Telegram.
Mindsay
Mindsay is a great option for those who prefer to work on their own. It’s pretty much fully customizable so you can choose how you want to present yourself to your customers.
Advantages
• Fast loading time.
• Inexpensive pricing model.
• Unlimited conversations per hour.
Disadvantage
• User experience could be improved.
Rulai
Rulai makes it extremely easy to make your first personal virtual assistant. All you need to do is answer questions and tell them what you want. Then you will receive an instant response.
Advantages
• Amazingly fast.
• No knowledge of programming needed.
Disadvantage
• Only available online.
Inbenta
Inbenta is designed for businesses looking to develop and host their own chatbots. Unlike other platforms, Inbenta understands nuances like sarcasm and tone of voice and allows you to customize the way your bot responds based on these.
Advantages –
• Provides a variety of different APIs to help integrate with other systems.
• Features include text, image, audio, video, location, and document.
Disadvantage –
• Pricing model may seem complicated at first glance.
Vergic
Vergiclick is ideal for businesses looking to create a live chatbot. Instead of coding your bot to respond to specific keywords, you can simply ask your live chatbot any question you want and it will automatically respond and even offer suggestions.
Advantages –
• Supports multiple messaging channels like Facebook Messenger, Skype, and WhatsApp.
• Allows you to engage with users by using natural language.
• Works well across browsers.
Disadvantage –
• Limited number of integrations supported.
ChatterBot
ChatterBot is a tool that helps you quickly create chatbots for almost any platform. Using this platform, you don’t need to write code—instead, you just configure what you want your bot to say and then click “publish.”
Advantages –
• Easily integrates with Facebook messenger, Slack, Kik, and Telegram.
• Has prewritten responses.
• Comes with training videos.
Disadvantage
• Limited customization options.
Salesforce Einstein
Salesforce Einstein is also a tool that helps you easily build your chatbot without having to mess around with code or writing queries. You can simply upload a template and edit it however you have a mind to.
Advantages-
• Very user friendly platform.
• Available offline.
• Great customer service.
Disadvantage：You cannot access all features unless you pay $50 for an annual subscription.
LivePerson
LivePerson enables you to create powerful bots that are integrated directly with sales CRM software. If you already have one, you can import your data and start interacting with existing contacts.
Advantages:
• Integrated with various social media platforms.
• Uses artificial intelligence.
• Allows you track interactions as they happen.
Disadvantage:
• Requires a lot of technical expertise.
As you can see, each one offers unique features which make it perfect for specific purposes. Each one has pros and cons but overall we think that all of them have something interesting about them so it would be hard not to consider using one of them in your daily work.
Conclusion
There are many chatbot development tools that exist today and each of them has its own advantages and disadvantages when compared to others. Each company has developed their own approach to solve the problems that they face and we believe that this is why there are so many options today. However, we do hope that now that we helped you choose between the best ones, you would feel more confident about choosing one for yourself.
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