Service Articles

Customer value is a concept that has become widely accepted in recent years. The idea behind it is that customers should be treated as valuable assets rather than simply as consumers who purchase goods or services. Customer value is defined as the sum of all benefits...

This guide is intended to provide a quick reference for the customer service and support training needs of customers. This guide will be updated as we become aware of new or changing requirements. This article provides an overview of the customer service and support...

How do you analyze survey results? What tools do you use? Surveys are a great way to get feedback from customers and employees. They also provide valuable insights into customer behavior and employee satisfaction. Surveys are a powerful tool for businesses and...

How do you retain customers? What makes them stick around? How do you get them back? Retaining customers is vital to the success of any company. In fact, according to research from McKinsey & Company, retaining customers accounts for 70% of revenue growth....