What are the best free live chat software solutions in 2022? There are thousands of free live chat software solutions out there today. But finding the best ones that also provide good customer service can be tough. That’s where LiveChat comes in. Our comprehensive research shows us that LiveChat is the top choice for free live chat software. And now you can get started using our free trial of LiveChat today.
LiveChat has built its reputation on providing a reliable, secure and affordable solution for any type of web or mobile application. The company offers both hosted and self-hosted options, allowing developers to easily integrate their chat into existing sites or create their own custom chat widget.
Here are 11 reasons why you should choose LiveChat over other free chat software solutions.
1) Easy integration: LiveChat makes it easy to add a live chat feature to your website by integrating with popular CMS platforms such as WordPress, Drupal, Magento, Joomla, PrestaShop and more.
2) Reliable & Secure: With an industry leading 99.9% uptime guarantee, LiveChat provides the most stable and reliable chat platform available.
3) Simple pricing: You can start using LiveChat for free without any limitations.
4) Customizable: Create your own branded experience with a wide range of customization features including themes, layouts, colors, logos, avatars and much more.
5) Flexible: Choose between 3 different plans depending on how many users you want to support and how often they will use the chat.
6) Mobile friendly: Use LiveChat on all devices from desktop computers to smartphones and tablets.
7) Fast: Add a live chat to your site in just minutes with no coding required.
8) No maintenance: A single click install means there’s nothing else to manage.
9) Supportive: Get 24/7 technical support via email, phone and online chat.
10) Scalable: Grow your business with unlimited number of agents and unlimited users.
11) Affordable: Start using LiveChat for free and see what it can do for your business.
Why Is Live Chat Important?
The world of ecommerce has changed dramatically since the first online stores began popping up in the 1990s. Today, nearly half of all U.S. consumers shop online at least once per week. This shift in consumer behavior has created new challenges for businesses looking to connect with customers through digital channels.
In fact, according to recent studies conducted by Forrester Research, only 10 percent of companies have a strategy for engaging with customers through social media. In addition, only three percent of retailers offer live chat services. These statistics show that while ecommerce continues to grow, so does the need for effective customer engagement tools.
But if you’re not taking advantage of this opportunity, you could be missing out on sales. According to a study by Google, 63 percent of shoppers abandon shopping carts before completing purchases. Of those who complete their purchase, 50 percent say they would have bought something differently had they known about the product.
This means that even though people love to share reviews online, they still prefer to talk to someone when making purchasing decisions. As a result, the average order value of a customer who engages with a company’s live chat service is $100 higher than one who doesn’t.
LiveChat is designed to help small businesses take advantage of this trend by providing them with a simple way to engage with customers through live chat.
What Does LiveChat Do?
LiveChat allows you to create a custom branded experience for your visitors by allowing them to interact directly with your team members or representatives. It also helps you build trust with your audience by giving you real-time feedback about their needs and concerns.
Here are some examples of ways you can use LiveChat to increase conversions:
1) Increase Conversions With Real Time Feedback:
Customers expect fast responses to questions and comments. When you respond quickly to customer inquiries, you give them an immediate sense of satisfaction and build trust. The faster you answer, the better impression you make on your visitor.
2) Improve Customer Service And Satisfaction:
LiveChat gives you the ability to provide personalized assistance to each individual customer. You can easily customize messages based on the type of question being asked and the time of day.
3) Boost Sales By Giving Customers A Reason To Come Back:
People like to feel valued and appreciated. If a customer leaves a negative review, he may never come back. But if they leave a positive comment, they will likely return. LiveChat lets you reward loyal customers by offering special discounts or promotions.
4) Reduce Churn Rates:
Churn rates are high among customers who are unhappy with a company’s service. LiveChat enables you to listen to your customers’ issues and resolve them immediately. This reduces the chances of losing repeat business.
5) Build Loyalty Through Repeat Business:
Loyal customers are more valuable than new ones. They spend more money, buy more products, and refer others to your store. LiveChat makes it easy for you to recognize returning customers and treat them as VIPs.
6) Gain Insight Into Your Customer Base:
You can gather information about your customers using LiveChat. You can learn what they want, how often they visit, where they came from, etc. This data can help you improve future interactions with your customers.
7) Generate More Leads:
When you offer free trials, you’re able to collect email addresses of potential leads. These leads can then be used to generate more sales.
8) Get Better Results From Your Marketing Efforts:
You can measure the success of your marketing campaigns by tracking user behavior. For example, you can see which channels drive traffic to your website and which pages convert the most users into buyers.
9) Keep In Touch With Visitors:
Visitors appreciate receiving regular updates from companies that care about them. LiveChat provides you with a convenient way to send out newsletters, promotional offers, and other important announcements.
10) Create A Personalized Experience:
Visitors expect a unique experience when interacting with your brand. LiveChat empowers you to personalize your message so that every interaction feels different.
How Much Does LiveChat Cost?
There are two types of plans available. Basic and Premium. Both have monthly subscription fees. The basic plan costs $19 per month while the premium plan costs $29 per month.
What Are Some Of The Features Of LiveChat?
1) Customization:
Customers love having their own chat window. It allows them to communicate privately without worrying about eavesdroppers.
2) Real-Time Messaging:
It is very easy to use livechat software because there is no need to install anything on the client side. All you need to do is sign up and start chatting.
3) Multi-Platform Support:
LiveChat works on all major operating systems including Windows, Mac OS X, iOS, Android, and Blackberry.
4) Integrations:
LiveChat integrates with many popular tools such as Google Analytics, Mailchimp, Salesforce, Zendesk, Hubspot, and Slack.
5) Social Media Integration:
LiveChat supports Facebook Messenger, Twitter, Instagram, Pinterest, LinkedIn, and YouTube.
6) User Management:
You can manage multiple accounts at once. Each account has its own set of features.
7) Data Collection:
Data collected through LiveChat includes visitor demographics, page views, time spent on site, bounce rate, and keywords searched.
8) Reporting:
Reports generated include daily reports, weekly reports, and monthly reports.
9) Mobile App:
The mobile app lets you access your chats from anywhere.
10) Security:
All communication between clients and servers takes place over HTTPS.
Conclusion
LiveChat is an excellent tool for customer support. Its ease of use, customization options, and multi-platform compatibility make it one of the best live chat solutions available today.
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